YOUR ROLE WILL BE TO:
Provide 2nd level support for our Linux web hosting services.
Troubleshoot website performance or reliability issues.
Troubleshoot website PHP bugs and other issues.
Transfer websites onto our hosting service.
Troubleshoot general hosting and website performance issues.
An IT Geek.
You know what SSH, FTP, DNS, TLS and IPv4 are.
You know how to transfer a domain from another hosting location and deal with issues pertaining to transferring email hosting.
You know what the difference between iMap and POP3 is and the implication of transferring hosting for both environments.
You know how to communicate humbly and helpfully with non-IT colleagues and customers.
You are self-aware and regularly thinking about how you can be better at what you do.
You know how to say the words “I don’t know”.
You get a kick out of solving website issues.
YOUR PERSONAL ATTRIBUTES ARE:
Excellent verbal and written communication skills, in English and Afrikaans. You are fluent in Afrikaans.
You are well presented and have sober habits.
You are administratively organized and methodical.
You have the ability to work both independently and as part of a team.
Your work ethic is beyond reproach.
You cope well under pressure.
You are dedicated, passionate and hard-working.
You have a friendly and helpful demeanour.
YOUR QUALIFICATIONS AND EXPERIENCE INCLUDE:
A Matric pass or equivalent.
A+ and/or N+ or equivalent experience.
Experience interacting with web hosting services.
Knowledge of SEO principles.